How to start a return
Email us at info@luxuryfreestandingtubs.com before your 30 days are up, and we'll issue a return authorization (RA) number and the return address. Write the RA number on the outside of the package, on the attention line of the shipping label. Once we receive and inspect your return, we'll email to confirm and process your refund within 7 business days.
Return costs
Please do not send returns to the manufacturer. Return shipping is the customer's responsibility, a 25% restocking fee applies, and original shipping costs are not refundable. We recommend returning items by an insured, traceable freight method. For all EAGO orders, a 25% restocking fee applies once they ship, even if the shipment is not accepted.
Items damaged in transit
Always inspect your shipment before signing. If anything is damaged, note it on the delivery receipt, have the driver sign it, and refuse delivery, you have the right to do so. Then contact us right away and we'll arrange a return and a fast replacement. Please note: once a shipment is signed for as clear, we cannot cover transit damage, so inspecting before you sign is important.
A few important details
- Truck-freight deliveries to certain high-cost or rural areas may involve a freight surcharge in rare cases; we'll contact you first if so. Transit-time estimates are not guaranteed. Questions? Call (888) 503-3805 or email info@luxuryfreestandingtubs.com.
- For all EAGO orders, a 25% restocking fee applies once they ship, even if the shipment is not accepted.
- Price adjustments on previous purchases are not available. We reserve the right to modify our exchange and return policy.