ORDER CONFIRMATION:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase you made.  As soon as we receive your order, we reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  In very rare cases, if your item is on backorder or needs to go through the manufacturing process, we will reach out to you via e-mail.

ORDER SHIPMENT:

All In-stock items will ship in 1 to 3 business days. Average ship times for in-stock items take 1-7 business days to your residence. We will send tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided at the checkout.  For out of stock items, the average time is 5 to 10 business days. The average time of backorder is 4-5 weeks. The average time of custom order is from 2 days to 2 weeks. We will reach out to you via e-mail or phone if your item needs to backorder or needs to go through manufacturing processing. We will notify you the estimated shipping date and confirm if you want to continue processing the order. 
Packages may be delivered at separate times, in separate packages, to improve shipping.

Note:
- Truck freight deliveries to some regions of Washington, New York, Massachusetts, Missouri, Virginia, North-South Dakota, Montana, Georgia, Connecticut, Oregon, Idaho & California or rural locations are considered high-cost delivery areas by freight carriers and in some very rare cases you may be contacted regarding a freight surcharge. Transit time estimates are not guaranteed. For questions, please call us at (888) 503-3805 or e-mail us at info@luxuryfreestandingtubs.com

- For all EAGO orders a 25% restocking fee applies once they ship out, even if the shipment is not accepted by the end customer.

We guarantee you'll find the best possible prices online.

If you find an online store that offers a lower price than we do simply let us know and we'll match the price! It is extremely important for us to offer only the best prices possible. If, within three months of purchase, you find an online store that offers the item in question at a lower price than we do, please let us know and we will refund your original payment for the difference and we’ll also give you $100!  Also, if within three months of purchase, you find that an item you had ordered is listed as cheaper on our own site, we will once again refund you the difference. Amazing? Yes, it is.
When you shop with us, there can be no doubt that you are buying the product at the lowest possible price! 

In order to request a partial refund, all you need to do is e-mail us links to the same product on our website, as well as on the cheaper competitor's website. Once again, no more than three months can pass from the date of your order for you to still be eligible for the refund.

Please bear in mind that our 100% Price Match Guarantee does have some limitations:

            You must have purchased the product from our website before requesting your Price Match Guarantee.

            Purchases made during special promotions such as rebates and buy one, get one free offers are not eligible.

            The competitor's website must have the product in question in stock in their warehouse.

            The competitor may not have a retail location and must be an online store.

            The competitor may not be a discounter, marketplace or an online auction house (i.e. Overstock, eBay, etc.)

            The competitor must be an Authorized Retailer for the item the Price Match Guarantee has been requested for.

            The $100 that are given to the customer come in the form of a coupon that can be used for all orders above $1,200.

            The Price Match Guarantee does include the product's price and shipping charges. It also excludes tax law.

One of the first things we fell in love with on our trip to Europe we took a couple of years ago was the bathrooms. I know it’s not what you’d expect to hear when talking about trips in Europe but we have a great passion for bathroom design. Some talk about architecture, others talk about history, and we talk about bathroom décor.

Coming back to the States, we quickly wanted to find our own taste of the bathroom décor we’d come to love, but it was extremely hard. No one seemed to know what we wanted or had a decent quantity of stock to choose from. We learned that although the freestanding bathtubs were so popular in Europe, they were only just beginning to take hold in American bathrooms. That’s how we came to start Luxury Freestanding Tubs. We are a family-owned business that has been around for well over five years and we have formed long-lasting partnerships with some of the biggest brands in the industry like Barclay Products, Hansgrohe, A&E, Alfi, EAGO etc.

Q: How does the shipping work and when can I expect to receive the item?

A: After you have placed an order, you will be sent an order confirmation via email. This means that we have received your order in our system and pre-authorised your credit card for the purchase. All In-stock items will ship in 1 to 3 business days. Average ship times for in-stock items take 1-7 business days to your residence. We will send tracking information within 24 hours of your order leaving the warehouse.

Click here to read more about our Shipping Policy. 

Q: Will I get the order confirmation email? 

Yes. You will get an email confirmation right after you place the order. If you do not receive the email after you place the order, check your spam folder. Once your order has shipped, you will receive a shipped confirmation as well.

Q: How do I check the status of my order?

Please visit check your shipping confirmation email and check the order status page to locate your tracking information. If you did not receive this email to your inbox, please check your spam folder.

Q: What does the lowest price match guarantee mean? 

A: If you find an online store that offers a lower price than we do, within 90 days of your purchase we will refund your original payment for the difference and we’ll also give you $100! Additionally, if within 3 months of purchase, you find that an item you had ordered is listed as cheaper on our own site, we will once again refund you the difference.

Click here to read more about the Price Match Guarantee. 

Q: Why are your prices so much lower than other competitors?

A: As a family operated business specializing in bathroom decor only, we do not have large operating expenses like the superstores do. We do not charge more to cover our advertising budget. In addition, we have a great relationship with our manufacturers so we are able to get high discount rates to help our customers save money. 

Q: How do I return an item?

A: We will politely and quickly refund or exchange any products within 30 days of delivery. Please e-mail us at info@luxuryfreestandingtubs.com and once your return is received we will send you an email to notify you that we have received your product and we will process the refund in the next 7 days.

Q: How does the 30 Day Money Back Guarantee work?

We are so confident in our products and services that we offer a money back guarantee. If you're not 100% satisfied with your purchase simply contact us and we'll politely and quickly refund your purchase.

Click here to read more about our Money Back Guarantee. 

Q: Do you offer warranty?

Yes, all of our products are backed by the manufacturer’s warranty. 

Q: What to do if my bathtub is damaged in transit? 

We ship bathtubs only with the best couriers in the industry and all bathtubs are thoroughly inspected before being shipped. If your purchase is damaged in transit do not sign the shipping papers because that means you will be accepting a damaged bathtub. Please contact us immediately and e will arrange to have the items returned to us and quickly replaced.

Q: What are my options for payment?

We accept all major credit cards: VISA, DISCOVER, MasterCard, American Express, JCB. We also accept Pay Pal and Apple Pay.

Q: Can I cancel or change my order?

All in stock items can be canceled at no charge prior to shipping. For the backorder item, it can be canceled but no refund will be issued. If your order has shipped then you must follow the return policy.

Q: Do you charge sales tax?

Sales tax only applies to Wyoming residents. A 4.25% sales tax is automatically added to only order placed in Wyoming. All shipping charges are non-taxable